Escalation support for savvy IT professionals.
Dissatisfaction with manufacturers support is common among IT pros.
Relying on the manufacturer for support during an outage is painful. Their support is slow, expensive, quick to blame anyone else, and often times inhibited by a communication barrier.
GCS Tier 3 Support services overcome the limitations of traditional technical support.
From outages that need expertise in a particular technology to covering your staff during vacations or sick leave, Tier 3 Support helps IT departments provide great service to their organizations. The services are available through an on-demand model that allows IT departments to buy what they need, when they need it.
"It's not our fault" is not a reason to stop working towards a resolution.
We take co-ownership of the problem with our clients' internal staff and stick with it until resolution. GCS engages our internal experts as well as manages support from third parties during ISP outages, warranty issues, developer support, and more.
Focus on the most important tasks, leave the rest to us.
IT departments often choose to outsource server or user support responsibilities in order to focus on the unique business challenges at their companies. Progress on application customization, custom development, report generation, and data integration all suffer when support issues arise that could be solved by GCS.
Our team supports technologies from VMware, Microsoft, Dell, HP, and more in data centers and server rooms across the country.
Contact us today to speak with a GCS Solutions Architect and discuss your technical objectives.